From the very first phone call, Alex walked us step-by-step through the process, gave us a realistic overlook of what to expect, and listened closely to what our wants and needs were. He was professional and hard-working, without being aloof, and always available to the best of his ability. He was never pushy, letting us make our own judgments of the houses we saw, but he pointed out items of concern so that we were aware of them and gave his honest opinion if asked. Because of his expertise, we are proud homeowners today.